# SolarWinds Web Help Desk Hardcoded Credential · pwn.watch

> SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data. Added to the CISA KEV catalog on 2024-10-15.

Page: https://pwn.watch/i/solarwinds-web-help-desk-cve-2024-28987 · generated 2026-10-22T21:04:29.518Z

## Status
- Severity: critical · status: closed · patch: patched
- Product: SolarWinds Web Help Desk
- Started: 2024-08-21 · closed: 2024-10-15
- CVEs: CVE-2024-28987
- Affected: See vendor advisory (versions are not listed in the KEV record)
- Fixed in: See vendor advisory linked in sources

## Follow this incident
- RSS (one item per update): https://pwn.watch/i/solarwinds-web-help-desk-cve-2024-28987/feed.xml
- JSON Feed: https://pwn.watch/i/solarwinds-web-help-desk-cve-2024-28987/feed.json
- Full data (timeline, sources, posts, agentBrief): https://pwn.watch/i/solarwinds-web-help-desk-cve-2024-28987.json
- This file: https://pwn.watch/i/solarwinds-web-help-desk-cve-2024-28987/llms.txt

## Updates (newest first)
- 2024-10-15: CISA added CVE-2024-28987 to the KEV catalog (federal deadline 2024-11-05) (https://www.cisa.gov/known-exploited-vulnerabilities-catalog)
- 2024-08-21: CVE-2024-28987 published (https://nvd.nist.gov/vuln/detail/CVE-2024-28987)

## Fix brief
# Security brief: SolarWinds Web Help Desk Hardcoded Credential

Source: https://pwn.watch/i/solarwinds-web-help-desk-cve-2024-28987 · status: closed (closed Oct 15, 2024) · severity: critical · updated Oct 15, 2024

## Patch status
**PATCHED: fixed releases exist. Upgrade to a fixed version.**

## What it is
SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data. Added to the CISA KEV catalog on 2024-10-15.

Severity detail: CVSS 9.1 (v3.1, CNA), actively exploited (CISA KEV)

- Product: SolarWinds Web Help Desk
- CVE / advisory ids: CVE-2024-28987

## Affected versions
- See vendor advisory (versions are not listed in the KEV record)

## Check whether you're affected
No generic command applies (the product is a hosted service, appliance or desktop app). Check the installed version in its admin UI / About screen and compare with the versions above.

## Fix
Upgrade to one of these fixed versions (or later on the same branch):
- See vendor advisory linked in sources

After upgrading, re-run the checks above and redeploy/restart the affected services.

## Secrets to rotate
This incident involves possible credential exposure. Rotate any credentials (API keys, tokens, env vars, SSH keys) that were present on affected systems or in affected builds while vulnerable/compromised versions were installed, and review access logs.

## Latest updates
- Oct 15, 2024: CISA added CVE-2024-28987 to the KEV catalog (federal deadline 2024-11-05)
- Aug 21, 2024: CVE-2024-28987 published

## Advisories
- [SolarWinds advisory: CVE-2024-28987](https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987) (SolarWinds)
- [NVD: CVE-2024-28987](https://nvd.nist.gov/vuln/detail/CVE-2024-28987) (NVD)
- [CISA Known Exploited Vulnerabilities Catalog](https://www.cisa.gov/known-exploited-vulnerabilities-catalog) (CISA)

## Caveats
Derived from the CISA KEV JSON feed (catalogVersion 2026.10.21); CVSS from the CVE record (cveawg.mitre.org). startedAt is the CVE publication date when it fell in 2024 before the KEV listing, else the KEV dateAdded; exploitation may have begun earlier. closedAt is the KEV listing date (a fix or mitigation was available then unless noted).

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Machine-readable: https://pwn.watch/i/solarwinds-web-help-desk-cve-2024-28987.json · all incidents: https://pwn.watch/incidents.json. Verify against the vendor advisory before changing production systems.